I was really very impressed by the progress being made in the NFTA meeting. There was so much new information at the last one in March. I was glad that the staff has been listening to my ideas and using some of them. They do record everything I say, and then it is written into an agenda for everyone to read. So I just received the meeting agenda for March 28th, 2013 and it was well done.
One of the things the agenda states is that deaf travelers can email TSA-ContactCenter@dhs.gov regarding questions when traveling at airports. People with disabilities or who need extra assistance in the Buffalo airport can can call TSA at 1-855-787-2227, 72 hours in advance. At the airport, TSA now has Passenger Support Specialists(PSS).
Towards the end of the meeting we discussed problems for the deaf on the train. I was telling them about how I can’t hear the announcements and they are not closed captioned. I was very impressed with Todd describing to the NFTA staff with what the deaf riders goes through not knowing what is going on. He was excellent at explaining to everyone about some of the problems I experienced on the train not being able to hear. It made me feel happy that someone in the meeting understood how I felt when I could not hear or understand the announcements being made. So I’d like to thank Todd, the guy in the wheelchair for helping me at this point. He made it clearer to the people in the meeting what the deaf riders need when traveling on trains. I will be attending the next meeting in April and will keep you updated.